Zoho-Based Complete Hospitality Solution
A connected operating system for hotels, resorts, homestays, and service apartments — built on Zoho CRM, Bookings, Books, Desk, Marketing Automation, and Analytics.
Core Zoho Hospitality Stack
Each Zoho application handles a specific hospitality function — together they form a single operational backbone for guest management, bookings, billing, marketing, and analytics.
Zoho CRM
Guest profiles, history, preferences, loyalty tags
Zoho Bookings
Direct bookings from website & inquiries
Zoho Creator (Custom PMS)
Check-in/out, room status, housekeeping
Zoho Inventory
F&B, minibar, amenities, housekeeping stock
Zoho Books
Invoices, GST, payments, refunds, reconciliation
Marketing Automation
Guest journeys, offers, repeat stays
Zoho Desk
Guest requests, complaints, SLA tracking
Zoho Analytics
Occupancy, ADR, RevPAR, guest insights
Zoho Flow
App-to-app automation & OTA integrations
Zoho Bookings / OTA
Booking received from website, OTA, or walk-in
Zoho CRM
Guest profile created or updated (Guest 360)
Zoho Creator (PMS)
Room assignment, check-in, housekeeping status
Zoho Desk
Guest requests, service tickets, SLA tracking
Zoho Books
Room + F&B billing, GST invoice, payments
Marketing Automation
Thank-you, feedback, repeat stay offers
Zoho Analytics
Occupancy, revenue, guest & ROI dashboards
One Guest.One Continuous Experience.
From booking to checkout, billing, feedback, and repeat engagement — every Zoho app participates in one unified hospitality lifecycle.
Step-by-Step Hospitality Rollout
A phased implementation designed for live hotel operations — minimal disruption, maximum clarity, and long-term scalability.
Foundation
Guest data model & CRM structure
Room types, inventory & rate setup
GST, invoicing & payment configuration
Core Operations
CRM ↔ Bookings synchronization
Custom PMS workflows (check-in / check-out)
Zoho Books integration for billing
Guest Experience
Service requests & Zoho Desk tickets
Feedback & review capture
Guest segmentation (VIP, repeat, corporate)
Growth & Intelligence
Automated guest journeys & campaigns
Occupancy, ADR & revenue dashboards
Ready to Build a Smarter Hospitality Engine?
Let’s design and implement a Zoho-powered hospitality system that grows with your property.